As part of a full scale project we engaged MasterCard in a New York based workshop with key MasterCard stakeholders. This workshop outlined key issues in the NCO software and lead to a complete overhaul and redesign of their onboarding service. Design stages included, service journey mapping, product UI and working prototype.
Client
Mastercard
Product
Service Design and Web App
Collaboration
Great Fridays (EPAM)
Project Timescale
3 months
Involved Teams
Mastercard product stakeholders
Mastercard technical team
UI Designers
UX Designers
UX Directors