MasterCard’s NCO is a integral piece of software that facilitates the onboarding of all business customers to their chip and pin services.

As part of a full scale project we engaged MasterCard in a New York based workshop with key MasterCard stakeholders. This workshop outlined key issues in the NCO software and lead to a complete overhaul and redesign of their onboarding service. Design stages included, service journey mapping, product UI and working prototype.

Client
Mastercard

Product
Service Design and Web App

Collaboration
Great Fridays (EPAM)

Project Timescale
3 months

Involved Teams
Mastercard product stakeholders
Mastercard technical team
UI Designers
UX Designers
UX Directors