MasterCard’s NCO is a integral piece of software that facilitates the onboarding of all business customers to their chip and pin services.

As part of a full scale project we engaged MasterCard in a New York based workshop with key MasterCard stakeholders. This workshop outlined key issues in the NCO software and lead to a complete overhaul and redesign of their onboarding service. Design stages included, service journey mapping, product UI and working prototype.


Service Design and Web App

Great Fridays (EPAM)

Project Timescale
3 months

Involved Teams
Mastercard product stakeholders
Mastercard technical team
UI Designers
UX Designers
UX Directors